Workplace Mediation Services
Conflicts are inevitable, but resolutions to them are amicable and constructive only if handled professionally and sensitively. In workplace conflict situations, it is customary for senior executives in the know to resolve friction. But such resolutions often become more authoritative than amicable. Internal departments and teams are often weighed down by unconscious biases, leaving residual hard feelings among conflicting parties. This is where external mediators come in; armed with unbiased understanding, professional qualifications, and neutral perspectives, they can resolve situations before they escalate – translating to time and cost efficiencies.
Mediation Services and Why are They Necessary
Conflicts are inevitable, but resolutions to them are amicable and constructive only if handled professionally and sensitively. In workplace conflict situations, it is customary for senior executives in the know to resolve friction. But such resolutions often become more authoritative than amicable. Internal departments and teams are often weighed down by unconscious biases, leaving residual hard feelings among conflicting parties. This is where external mediators come in; armed with unbiased understanding, professional qualifications, and neutral perspectives, they can resolve situations before they escalate – translating to time and cost efficiencies.
Professional mediation is impactful because it is:
- Neutral
- Confidential
- Non-judgemental
- Empathy-led
- Solution oriented
Embark on a Journey of Meaningful Mediation with Us
Mediation is a voluntary and confidential process in which a neutral third party facilitates dialogue, empowering the parties to reach their own mutually acceptable resolutions.
Mediation can help resolve disputes in a manner that not only dispels concerns but also enables psychological and emotional well-being. Our aim is to address situations and solve problems that warrant a closer look and more human-centered resolutions.
What our mediation services do:
- Create a safe space for conflict resolution
- Provide unbiased opinions to encourage open discussions
- Address issues involving harassment or bullying
- Drive amicable resolutions in termination or exit situations
- Resolve manager-employee as well as interdepartmental conflicts
Tailored to Your Organization's Needs
As one of India’s pioneering organizations in mediation and as the only institution in the nation to be recognized as a Qualifying Assessment Program (QAP) by the International Mediation Institute (IMI), we take immense pride in our mission and vision. Our program comprises three pillars that reflect our values and principles:
To demonstrate the value of a structured mediation approach
To empower your team with conflict management skills
To provide confidential data on conflict trends which can help inform decision-making and improve workplace culture
At the same time, we understand the importance of retaining an organization’s culture and ethos. Which is why we aren’t here to rock the boat, we’re here to help you anchor it by offering solutions that align with your broader goals.
CAMP's Mediation Scope -
Our Role in the Resolution Process
As part of our workplace mediation services, we endeavour to help you build a culture of amicable resolutions, open dialogue, and collaboration while also resolving:
- Interpersonal conflicts across hierarchies
- Conflicts related to workplace safety
- Issues associated with workload allocation
At CAMP, we don’t impose definitive wrong or right judgements typically done during a formal disciplinary or grievance process. Our services don’t extend to:
- Binding decisions or corrective measures
- Participating in formal investigations
- Psychological counselling
- Policy creation or performing any core HR duties
In the long-term, investing in mediation services can significantly enhance employee well-being and improve organisation’s performance. Our aim is to foster a culture of resolution, and create safe and productive work environments by effectively addressing and resolving conflicts.
Your search for mediation ends with us because we bring empathy and effective resolutions to the heart of every conversation.
Through our mediation process, we aim to impact 50,000 people and continue expanding our reach far beyond.