Conflict Management Workshop
The Program
Social worker and philosopher, Mary Parker Follett viewed conflict as an inevitable part of our day-to-day life whether on a personal front or the professional front. It is not warfare but only a difference of opinions and interests. It was suggested that integration be employed to deal with conflicts constructively. This included the identification of the real needs of the parties, being open about them, and giving up the need for domination.
CAMP has devised an elaborate ‘Conflict Management Workshop’ program that incorporates introspection, empathy, active listening, and effective questioning to enable professionals to navigate conflicts effectively. Over the eight hours, this comprehensive program will equip you with practical tools and techniques, including collaborative problem-solving, and managing challenging conversations. By the end of the course, participants will be empowered to turn conflicts into opportunities for growth and mutual understanding, enhancing their personal and professional life.
Who should attend
Individuals in roles requiring interpersonal interactions, leadership, or decision-making, such as leaders, managers, and HR professionals’ benefit from this program as they often mediate workplace disputes and foster team cohesion. Customer service representatives, healthcare workers, educators, and legal professionals, including mediators, can also use these tools to navigate disagreements in their domains. Beyond professional contexts, individuals seeking personal growth can leverage this program to enhance communication, emotional intelligence, and relationship management, making conflict management training universally beneficial.
Training Methodology
We offer online or in-person training programs tailored to suit individual participants at the CAMP office or employees at a company’s premises. These interactive sessions feature case studies, role plays, group discussions, and other activities to bridge theory with practical application. The course is designed as an 8-hour session, typically delivered in a single working day.
Key Takeaways
1. Expert-led workshops, hands-on role-playing, and actionable strategies to ensure you master the art of resolution.
2. Develop self-awareness to identify personal triggers and reactions during conflicts.
3. Master empathy by understanding the other person’s situation, feelings, and meaning.
4. Ace the power of listening attentively and asking meaningful questions.
5. Differentiate between cooperative and competitive questioning styles and their appropriate contexts.
6. Understand the effectiveness of intentional and non-judgmental communication rather than defensiveness and aggression.