Mediation is a process in which a neutral third party, i.e., a Mediator assists the disputing parties to creatively resolve their disputes. The Mediator uses specialised communication skills and negotiation techniques to facilitate disputing parties bridge their differences and find their own mutually acceptable solution to the dispute.
Mediation can be initiated at any stage of the conflict – pre litigation, i.e. when differences of opinions arise or even during adjudication.
Informal, Voluntary and Flexible
Collaborative Process that Builds Relationships
Economical, Efficient and Less Stressful